Shipping & returns

Shipping & Returns

At Pluff, we want your experience to be as smooth as your freshly de-fuzzed sweater. Here's everything you need to know about how we ship and how returns work.

📦 Shipping

• Free shipping on every order — always, with no minimum.
• We currently ship within the United States only.
• Orders are delivered in 7–10 business days after your order is placed.
• You'll receive a confirmation email with tracking as soon as your Pluff is on its way.
• Once shipped, you can follow your package every step of the way using the tracking link in your email.

Please double-check your shipping address at checkout. We're not able to redirect a package once it's on the move.

🔄 Returns & Replacements

We stand behind every Pluff. If something isn't right, we'll make it right.

Damaged or defective on arrival?
If your order arrives damaged or defective, you're covered — your choice of a full refund or a free replacement, whichever you prefer. Just reach out within 30 days of delivery and we'll take care of it.

How to start a claim:

1. Email us at [pluffofficialstore@outlook.com] within 30 days of receiving your order.
2. Include your order number and a photo of the damaged item.
3. Tell us whether you'd like a refund or a replacement — that's it!

We'll review your request and respond within [1–2] business days.

💛 Our Promise

Pluff is built to be rinsed and reused again and again. If it ever doesn't live up to that, we want to hear from you. Your satisfaction is what keeps us rolling.

Questions? Reach us anytime at [pluffofficialstore@outlook.com] and a real human will help you out.