Contact us
Contact Us
Have a question, need help with an order, or just want to say hi? We'd love to hear from you. A real human on the Pluff team reads every message.
📧 The fastest way to reach us
Email us anytime at [pluffofficialstore@outlook.com] — this is the best way to get help, and we usually reply within [1–2] business days(Monday–Friday).
To help us help you faster, please include:
- Your order number (if your question is about an order)
- A short description of what you need
- A photo, if it's about a damaged or defective item
💬 What we can help with
- Order status & tracking — where's my Pluff?
- Shipping questions — delivery times, address changes, and more
- Returns, refunds & replacements — damaged or defective items
- Product help — how to use and clean your roller
- Wholesale or collaborations — want to partner with us? Just ask!
❓ Quick answers
Many questions are answered right away on our other pages:
- Shipping & Returns — delivery times, refunds, and replacements
🕒 Support hours
We're here Monday through Friday, [9 AM – 5 PM PST]. Messages sent on weekends or holidays will be answered the next business day.
💛 We're here for you
Your happiness matters to us. If anything about your Pluff isn't perfect, reach out — we'll always do our best to make it right.
Email us: [pluffofficialstore@outlook.com]